In the interest of passing along much too much information, I’d like to point out that there was much rejoicing over here last night. Our tankless water heater is working again after 6 days of no hot water.
Now you might not think 6 days is a big deal. Heat water on the wood stove or the stove top, sponge bathe, go all “Little House on the Prairie”, etc… But I’m here to tell you that in a home with 6 males you’d better hope your water heater never fails. Ever. Because after 24 hours the smell cloud is overwhelming.
But here’s where my inner Pollyanna is going to speak up. The folks at Rheem were awesome. They had amazing technical support people available on the phones. These people were (a) sympathetic and (b) competent and (c) understandable. It was the best customer service experience I’ve had in years! They overnighted the parts to us and stood by on the phone to talk us through the repair.
The Evil Genius installed the new electronics board and fan and programmed the chip per instructions. I then skipped up to the shower and threw it on full blast. I was good and wet when the water went cold. I believe my reaction went something like this, “GAAAAAAAAAAAAAAAAAAWRRRRRRRRRRRRRRRGAAAAAAAAAAAH!” Because let me tell you, unheated well water in January is very, very bracing. He went downstairs, reset the heater and told me to try the shower again. I did. The water was great for five minutes and then turned into little daggers of ice all over my head again. This time I believe I was pretty colorful in my reaction. All those people who tell me I must be a saint for raising five boys should’ve been around to hear my little dissertation. I made it abundantly clear that I’m not in the running for canonization…
Monsieur le Evil Genius ran downstairs and called the technical services division for Rheem again. They told him the error code we were getting was a fuel sensor problem and that he should either check his connections or bleed the lines. (And doesn’t THAT just sound violent?) He checked his connections and -lo and behold- there was one little baby connection that was not where it should’ve been. Rheem and Evil Genius to the rescue once again.
I had my shower. I feel human again. I can handle life again. Bring it on.